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We’re always here to help! Whether you have a question about your order, need product advice, or just want to say hello — our support team is ready to assist you.
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Support Hours
Monday – Sunday, 9:00 AM – 6:00 PM (UK Time)
We aim to reply as quickly as possible.
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Free UK shipping on all orders
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30-day money back guarantee
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Safe and secure checkout
Send us a message
Fill out the form below and our team will get back to you as soon as possible.
Quick answers
How quickly will I receive a reply?
We usually reply within 1–3 hours during support hours. On busy days, it may take a little longer, but we always aim to respond as quickly as possible.
Can I contact PetNova on WhatsApp?
Yes — WhatsApp is one of the fastest ways to reach us. Simply tap the WhatsApp button on this page to start chatting with our support team.
What should I include in my message?
To help us assist you faster, please include your order number, the email used when placing the order, and a short description of your question.
